Pixel Repair Mode boots a clean Android in a separate secure partition so a technician can test the phone without accessing personal data. It needs the Android 14 December 2023 update or later and 2 GB free, and is turned on in Settings > System > Repair mode. Data must still be erased if the repair replaces storage-related parts.
What does Repair Mode do?
Google describes Repair Mode as starting a clean Android OS in a dedicated secure partition with limited functions. The technician can test and repair the phone without the owner erasing and restoring data, and personal data stays protected during the visit.
Which Pixel phones support it?
Pixel phones running the Android 14 December 2023 update or later, with at least 2 GB of free storage. Pixel Tablet is also supported on newer software.
How does the customer turn it on?
- Open Settings > System > Repair mode.
- Enter the PIN, password or pattern.
- Let the phone restart into Repair Mode.
Ask the customer to do this at the counter, and note on the ticket that Repair Mode was on.
When must data still be erased?
Google says that if the repair requires replacing parts that affect storage, the technician must delete the device's data even with Repair Mode on. Google recommends backing up before any repair.
How should Repair Mode fit into your intake process?
| Step | Action |
|---|---|
| 1 | Customer backs up the phone |
| 2 | Customer turns on Repair Mode |
| 3 | Technician runs the diagnostics app (*#*#7287#*#*) and records results |
| 4 | Quote and order the model-matched part from the Pixel parts catalog |
| 5 | Repair, re-test, and hand back. The customer exits Repair Mode with their credentials |
Who can help with technical questions?
For questions about a specific Pixel part, a supplier with technical support saves time. Parts4Cells offers tech support by phone, chat and email.
Frequently asked questions
Does Repair Mode wipe the phone?
No. It keeps personal data in place and hidden. Data only needs to be erased when the repair replaces storage-related parts.
What if the phone is too damaged to turn on Repair Mode?
Explain that data safety cannot be guaranteed, get written consent and document the device condition.
Sources
- Google Pixel Phone Help: Use Repair Mode for repair services
- Google Pixel Phone Help: Self-repair and genuine Pixel parts
Sources checked September 29, 2026. Prices, stock and program terms change; confirm them on the linked pages.